FREQUENTLY ASKED QUESTIONS
Our workshops employ a total of 45 full-time sample-men, fabricators, cutters, craftsmen, and other personnel at this time.
More than you can imagine!
After more than 5-years doing what we have uniquely done, we have created a lot of trust and confidence from customers in over 20 countries.
We are always looking at the best ways to get products to our customers. All our larger consignments are either tracked or signed for, to ensure they don’t get lost in transit.
Below you will see how shipping around the world works.
We strongly believe in local. It’s friendlier for our planet if we endeavour to source all our raw materials as locally as possible and put the items together centrally.
For packaging; we design our own in the most eco-friendly manner we can that ensures your items arrive in perfect condition and we get local Liverpool based business to manufacture for us. Nearly all our packing is 100% recycled and 100% recyclable – the only reason we can’t say ALL our packaging is 100% recyclable, is because a small number of clients use a different supply chain that requires goods to be packed differently to our standards.
There are three basic tests that you can perform to confirm the material is indeed leather.
Smell Test: First, most leather has a characteristic odor of fat-liquor (oils used to lubricate the leather). If the material doesn’t have this “regular smell of leather”, chances are it is not genuine leather. Please note that many of the newer “washable” or water resistant leather do not have the same fat-liquors and often do not have much of a characteristic leather odor.
Look Test: Looking at the back side of the leather will also reveal its genuine character. The back of the leather should look like suede. If you see threads, that is a bad sign. If you see the ends of the collagen fibers, like you would on a suede pair of shoes, that is good.
If possible, you can also inspect the cut edge – the leather has a very distinctive layered appearance from the edge. The grain and finish are very tight and compact. Often you can see the hair follicles in this layer if you cut just right. Then the inner layer is coarser and a random tangle of heavier fibers. If you can see any criss-cross pattern or symmetry, that is a sure sign of synthetic materials.
Fire Test: When exposed to mild temperatures (say match flame), the genuine leather will not catch fire, while other synthetic materials are inflammable and will burn quickly. Leather sort of melts into a lump that will harden like glass when cool. Will also shatter like glass if crushed after it has been burned.
Whatever you do, don’t store your leather bag in a damp place. Store it in a place that is not too warm nor cold to keep it safe. Always use the dust bag that you get with your bag. And put your bag in the dust the dust bag and then put it in a plastic zip-lock bag together with some packets of silica gel – to help keep unwanted moisture out. Try to push out the air as much as possible before you close it so that it gives an airtight closure.